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Privacy Policy

 

Last updated: 01 January 2026

EBE Logistics Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.ebelogistics.com or our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

EBE Logistics Ltd provides professional services including:

  • Waste removal and rubbish disposal

  • House and property clearance

  • Courier and transport services

Our services operate across multiple London boroughs and surrounding areas, and pricing may vary depending on location, access, and transport charges.

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2. Information We Collect

We may collect and process the following personal data:a) Information you provide

  • Full name

  • Email address

  • Phone number

  • Service address, postcode, and borough

  • Booking details (service type, date, time, load size, access notes)

  • Payment and billing information

  • Photos or descriptions of waste/items (if uploaded)

  • Messages sent via enquiry or booking forms

  • Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and interactions on our website

  • Cookies and usage data

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3. How We Use Your Information

We use your personal data to:

  • Provide accurate quotes and pricing

  • Determine service availability by borough or region

  • Plan routes, vehicle access, and staffing

  • Assess congestion, ULEZ, and toll implications

  • Manage bookings, logistics, and service delivery

  • Communicate with you about your booking

  • Process payments and deposits

  • Meet legal, tax, and regulatory requirements

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4. Location, Borough & Transport Charge Data

To deliver services efficiently and price them fairly, we may use your postcode, borough, and service address to assess:

  • Travel distance and route planning

  • Congestion Charge zones

  • Ultra Low Emission Zone (ULEZ) requirements

  • Dart Charge, toll roads, or other road user charges

  • Restricted access areas, parking limitations, or loading restrictions

This information is used solely for operational and pricing purposes and is not shared beyond what is necessary to deliver your service.

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5. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity – to fulfil your booking

  • Legitimate interest – for route planning, pricing, and service efficiency

  • Legal obligation – accounting, tax, and compliance

  • Consent – where required (e.g. marketing communications)

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6. Payments

Payments made via our website are processed securely by third-party providers such as Wix Payments, Stripe, or PayPal.

We do not store or have access to your full card details.

Payment providers process data in accordance with their own privacy and security policies.

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7. Booking System, Scheduling & Drivers

When you book a service, your data is stored securely within our booking and scheduling systems to:

  • Allocate vehicles and drivers

  • Plan routes and timings

  • Deliver services efficiently and safely

Relevant booking details may be shared with drivers or subcontractors only where necessary to complete the service.

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8. Photos & Service Evidence

We may take or request photographs:

  • Before and after waste removal or clearance to verify load size, access conditions, or completion

  • For dispute resolution or legal compliance

Photos are stored securely and are never used for marketing without your explicit consent.

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9. Marketing Communications

We may contact you regarding:

  • Your booking or enquiry

  • Service updates or changes

Marketing messages are only sent where:

  • You have opted in, or

  • You are an existing customer and the message is relevant

You can opt out at any time.

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10. Cookies

Our website uses cookies to:

  • Ensure correct website functionality

  • Improve user experience

  • Analyse traffic and performance

You can control cookies through your browser settings.

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11. Analytics & Third-Party Services

We may use third-party services such as:

  • Google Analytics

  • Google Search Console

  • Google Reviews integration

These services collect anonymised data to help us understand website usage and improve services. Data is processed in line with third-party privacy policies.

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12. Sharing Your Data

We may share your personal data only with:

  • Trusted service providers (booking, payments, hosting)

  • Drivers or subcontractors delivering your service

  • Authorities where required by law

We never sell your personal data.

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13. Data Storage & Security

We apply appropriate technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

Access is limited to authorised personnel only.

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14. Data Retention

We keep your data only for as long as necessary to:

  • Provide services

  • Resolve disputes

  • Meet legal and regulatory obligations

Data is securely deleted or anonymised when no longer required.

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15. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

To exercise these rights, contact us using the details below.

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16. Contact Details

EBE Logistics Ltd

Email: info@ebelogisticsltd.com

Phone: TBC

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17. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be published on this page with the revised date shown above.

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