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Terms & Conditions

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Last updated: 01 January 2026

 

These Terms & Conditions (“Terms”) govern the use of our website www.ebelogistics.com and the services provided by EBE Logistics Ltd (“we”, “our”, “us”). By booking our services, making a payment, or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

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1. Services Provided

We provide professional services including but not limited to:•Waste removal and rubbish disposal

  • House and property clearance

  • Courier and transport services

All services are subject to availability and confirmation.

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2. Quotes & Pricing

2.1 Quotes

  • Prices provided online or verbally are estimates based on the information supplied by the customer.

  • Final pricing may vary depending on actual load size, weight, access conditions, and time required.

 

2.2 Borough-Based Pricing

  • Prices may vary depending on the borough, postcode, and service location.

  • Additional charges may apply for locations with restricted access, high congestion, or increased travel time.

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3. Congestion Charge, ULEZ & Toll Charges

3.1 Additional Charges

Bookings located within areas subject to:

  • London Congestion Charge

  • Ultra Low Emission Zone (ULEZ)

  • Dart Charge or other toll roads may incur additional fees.

These charges:

  • Are calculated based on your service address and route

  • Will be added to your final invoice where applicable

 

3.2 Customer Responsibility

It is the customer’s responsibility to:

  • Provide accurate address and access information

  • Ensure parking permits or permissions are available where required

Failure to do so may result in additional charges or delays.

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4. Booking & Payments

4.1 Booking Confirmation

  • A booking is only confirmed once payment (deposit or full amount) has been received.

  • We reserve the right to decline or cancel bookings where payment is not received.

 

4.2 Payments

  • Payments are processed securely via third-party providers (e.g. Wix Payments, Stripe, PayPal).

  • We do not store card details.

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5. Deposits & Refunds

5.1 Deposits

  • Deposits are non-refundable once a booking is confirmed.

  • Deposits secure time, staff, and vehicle allocation.

 

5.2 Refunds

  • Refunds are not provided for partially completed services where access, load size, or conditions differ from those described at booking.

  • Any approved refunds will be processed to the original payment method.

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6. Cancellations & Rescheduling

6.1 Customer Cancellations

  • Cancellations made less than 24 hours before the scheduled service will forfeit any deposit paid.

  • Same-day cancellations may be charged in full.

 

6.2 Rescheduling

  • Rescheduling is subject to availability and must be requested as early as possible.

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7. Access, Load Size & On-the-Day Changes

Customers must ensure clear and safe access to the items for removal.

Additional charges may apply for:

  • Stairs

  • Long carry distances

  • No lift access

  • Overloaded or undisclosed waste

  • Hazardous or prohibited items

We reserve the right to refuse removal of unsafe or illegal materials.

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8. Photographs & Evidence

  • We may take before-and-after photos for operational records or dispute resolution.

  • Photos will not be used for marketing without your consent.

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9. Prohibited & Restricted Items

We do not remove:

  • Hazardous waste (unless agreed in advance)

  • Asbestos

  • Chemicals, explosives, or flammable materials

  • Medical or clinical waste

Customers are responsible for declaring restricted items at booking.

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10. Delays & Force Majeure

We are not liable for delays or failure to perform services caused by:

  • Traffic incidents

  • Road closures

  • Severe weather

  • Vehicle breakdowns

  • Events beyond our reasonable control

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11. Liability

We take reasonable care when delivering our services.

We are not responsible for pre-existing damage, fragile items, or damage caused by restricted access conditions.

Our liability is limited to the value of the service provided.

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12. Complaints & Disputes

  • Complaints must be raised within 48 hours of service completion.

We aim to resolve disputes fairly and promptly.

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13. Data Protection

Personal data is handled in accordance with our Privacy Policy.

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14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Changes to These Terms

We reserve the right to update these Terms at any time.

Updated versions will be published on our website with the revised date.

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16. Contact Details

EBE Logistics Ltd

Email: info@ebelogisticsltd.com

Phone: TBC

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